Reference

kpk100 Legal Terms For Your Account

kpk100 Legal details explain how your account, wallet records and lobby access are handled in Indonesia.

Account termsData handlingLocal accessContact path
kpk100 kpk100 Legal Terms For Your Account
LEGAL CONTACT ROUTES

Get Help With A Policy Question

A clear contact route helps when you need to understand a Legal clause rather than guess what it means.

Account terms Send the section name and your account identifier through our account-help path.
Wallet records For a Legal question about DANA, OVO, GoPay, QRIS, bank transfer or a virtual…
Data requests Ask us to correct account details, explain a cookie record or clarify retention by…
DATA AND SECURITY

How We Apply The Legal Policy

Legal is practical only when the policy matches what happens to your account. We use account details to provide access, conduct phone verification and connect payment references with the correct wallet or…

Account data

We use the details you submit for account identification, phone verification, policy notices and account support. Keep your name and contact details current so a Legal request can be matched to the correct account record.

Payment matching

Payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual accounts can be checked against your account details. This helps us investigate a status question without treating an unrelated wallet record as yours.

Cookies

Cookies can help keep your account path working and remember technical choices during a session. Our Legal wording explains their purpose and how to ask questions about cookie use before you continue.

Account security

Phone verification and account checks help us identify unusual access or a mismatch between account and payment details. Never send your password or wallet PIN when you contact us about a Legal matter.

Retention

Some account, payment and contact records remain stored for operational, security or legal reasons. The current policy explains the retention approach and the route for asking which records relate to your account.

Policy changes

When Legal wording changes, we place the current version where you can read it before relying on the updated terms. Check the page again if your account status, location or payment arrangement changes.

Answers Before You Open An Account

These Legal answers address the questions we expect you to ask before opening an account from Indonesia. They cover eligibility, account checks, personal data, cookies, payment records and contact requests. The current policy wording controls if a detail changes, and access depends on local law. Use the account-help path when your question concerns a specific account rather than a general policy point.

Legal covers account terms, access conditions, phone verification, personal data, cookies, security checks, retention, payment records and policy changes. It is the page to read before opening an account, especially if you intend to use DANA, OVO, GoPay, QRIS or bank transfer.

Access depends on local law. Where local law permits, you can follow the account path and complete the required phone verification. Location rules can affect eligibility, so read the current Legal wording before submitting account details or attempting to use the lobby.

Phone verification helps connect the account to a reachable contact detail and supports account-security checks. We may require it before account access. Use your own current number, and contact us through the account-help path if the verification step does not match your details.

We may connect a payment reference with your account when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. This supports status checks and account security. Do not send a wallet PIN or password when asking about a payment record.

Yes, you can contact us with a correction request that names the account detail needing attention. We may verify account ownership before making a change. Include your account identifier and the requested correction, but leave out passwords, wallet PINs and unrelated payment secrets.

Retention depends on the type of record and the reason it is needed for account operation, security or legal duties. The current Legal wording explains the approach. You can ask which records relate to your account and why a particular record remains stored.

Use our account-help path and name the exact Legal heading or sentence you want explained. Add your account identifier only when the question is account-specific. For DANA, OVO, GoPay or QRIS matters, include a payment reference rather than confidential wallet credentials.